Service Manager
At Solteq, we’re all about solving challenges and driving success. With deep roots in the Nordics, we partner with top retailers and global brands, offering a diverse range of cutting-edge solutions. Our mission? Deliver exceptional value and world-class service to our customers—every single day.
About You
As a service management professional, you play a crucial role in our overall customer success management. You'll be an essential part of our delivery process, from planning during the sales phase to managing delivery. You'll also take care of our customers, coordinate development issues with them and our team, and ensure service management and customer success are at the heart of your daily activities.
This role involves working closely with various stakeholders. While the work can be smooth sailing at times, there will be moments of rougher waters. But don't worry—we never freeze! By asking for support and handling even the most challenging issues professionally, you'll navigate through any situation. Systematic and organized ways of working will propel you forward, ensuring that both the big picture and the smaller, important details are managed effectively. Our goal is to deliver on our promises to our customers.
What We Offer
Our team includes professionals with both technical and commercial backgrounds, all sharing a strong technical understanding and practical experience in managing IT projects and services.
What We’re Looking For
We’d be thrilled to see that you have:
- 3 to 5 years of experience in IT project and/or service management
- Strong problem-solving skills and the ability to make well-judged recommendations
- A positive and energetic mindset to lead customer services with confidence.
- The ability to simplify complex information for diverse audiences.
- Fluent communication skills in Finnish and English, both written and spoken.
Additionally, it would be great if you have:
- Knowledge of JIRA.
- Experience working with Agile, Kanban, and other related methodologies
We look forward to welcoming you to our team and achieving great things together!
Want to be part of our team? Click Apply we'll be in contact!
By clicking apply you can choose to attach your LinkedIn profile or CV and application. The choice is yours! Whatever you choose to do please don't hesitate, we will start the recruitment process and interviews immediately.
Questions? Please, contact Robert Gruszka for more information by email at robert.gruszka@solteq.com.
Perks? We Got ‘Em! Discover What’s Waiting for You Here!
About Solteq
Solteq is a Nordic provider of IT services and software solutions specializing in the digitalization of business and industry-specific software. The key sectors in which we have long term experience include retail, industry, energy and services.
Our mission is to simplify the digital world to make a better tomorrow.
We are an insightful and dedicated team of experts. We are passionate and humble listeners, driven by the desire for the best customer understanding. We make customer success stories with remarkable experiences and solutions that deliver lasting value.
Our over 400 experts, who work in six countries, develop and implement solutions for clients mainly in the Nordic countries.
We are constantly looking for new people to join our growing team. Take a look at our open positions and join us in developing remarkable experiences and solutions that deliver lasting value.
Service Manager
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